Welcome to LP Fishing Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you prepare for your next fishing adventure.
About Our Products
What types of fishing products do you offer?
We specialize in three main categories:
- Commercial Fishing Equipment: Gear designed for professional fishing operations
- Fishing and Outdoor Apparel: Durable clothing for anglers and outdoor enthusiasts
- Fishing Tackle: High-quality rods, reels, lures, and accessories for all fishing styles
Are your products suitable for both freshwater and saltwater fishing?
Yes! We carry equipment designed for various fishing environments. Product descriptions specify whether items are suitable for freshwater, saltwater, or both. When in doubt, our gear experts can help you choose the right equipment for your needs.
Shipping & Delivery
Where do you ship to?
We offer global shipping to most countries worldwide, excluding some Asian and remote regions. Our streamlined shipping process ensures your equipment arrives where and when you need it.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
How can I track my order?
All shipments include real-time tracking from dispatch to delivery. You’ll receive tracking information via email once your order leaves our Baltimore warehouse.
Do I need to pay customs fees?
Customs fees may apply for international orders and vary by country. These fees are the responsibility of the customer and are not included in your order total.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your data is secure.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. To initiate a return, please contact our gear experts at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Contact Information
How can I contact customer service?
Our Baltimore-based team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 2534 Marshall Street, Baltimore, US 21202
Still have questions? Our gear experts are standing by to help you prepare for your next fishing adventure. Shop our commercial-grade fishing equipment today and experience the LP difference!